The following sets out information about Listeningloudly Psychology Policy and explains when and why we may be required to release personal information or may use non-identified data collected through our services. We care about this part a lot, so please read or at least skim before agreeing. You must agree to this policy to access sessions at Listeningloudly Psychology.

Listeningloudly Psychology is committed to protecting your privacy. When using our services, you may be asked to provide some personal information. This may be used to enable us to work more effectively with you as a client. Only the Psychologist you are seeing at Listeningloudly Psychology will have access to this information.

As part of providing a psychological service to you, your Psychologist will need to collect and record personal information from you that is relevant to your current situation.  This information will be a necessary part of the psychological assessment and treatment that is conducted. All personal information gathered by the Psychologist during the provision of the psychological service will be stored for the mandatory period of safeguarding and then disposed of securely and confidentially. 

The information obtained will remain confidential and secure except when:

• It is subpoenaed by a court; or

• Disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety. The threat does not have to be immediate or specified for information to be disclosed (source: Section 16A of The Privacy Act 1988 (Cth); or

• To assist with locating a missing person; or

• Mandatory reporting around abuse, neglect, and in some cases criminal activity; or

• Your prior approval has been obtained to provide a written report to another professional or agency, e.g. a GP or a lawyer; or discuss the material with another person, e.g. a parent or employer.

If you are referred under a Mental Health Care Plan the Psychologist is required to write a letter back to your referring Doctor that includes among other things your diagnosis. The Psychologist is also required by Medicare to provide your Doctor with regular written updates on your progress. Letters are usually sent via cyber secure programs such as Medical Objects. If you are concerned about the content of these letters, please discuss this with your Psychologist.

Your file and personal data is stored securely either via cyber secure programs or a paper file in a locked filing cabinet or secure area, and cannot be accessed without your permission other than the exceptions noted above. This form and your file are processed by the administrative staff at Listeningloudly Psychology for administrative purposes only. They do not access or read clinical information. 

Each Psychologist is responsible for their own client files and therefore other Psychologists cannot access your file without your consent. If a dictation device is used for letter writing the recordings are secured safely and erased after the letter is written.

Listeningloudly Psychology may occasionally email you and other parties that you provide consent to contact. 

Under the Commonwealth Privacy Act you have the option to interact anonymously or by using a pseudonym.

Your consent can be withdrawn at any time but we cannot guarantee a complete removal of information obtained or shared. 

Cancellations and Payments

If you need to cancel or postpone your appointment, please provide at least 24 hours notice, otherwise you will be charged the full fee for late cancellation or non-attendance. There are no exceptions to the cancellation policy. Cancellations at short notice prevent other people in need being able to access the appointment. Clients should NOT rely on text reminders for appointments.  Should two appointments be missed or cancelled the Psychologist reserves the right to cease therapy.

Upfront payments are required for appointments. You will be sent a payment link approximately 24 hours prior to your appointment to make your payment. Payment fee per session is $255 for a standard 50 minute session. Other fees, such as letters and psychological reports will come at additional cost.